Free CMQ/OE Practice Test
1. One impediment to causing effective change is that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not because of any fundamental aspects of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The ability management approach by which individuals add their knowledge to some common storehouse (like a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools that aren’t an exclusive section of the methodology. Which of these outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers in a factory called Hawthorne Works in early section of the twentieth century. The research discovered that when workers know they’re being monitored in an experiment, the outcome in the experiment tend to be distinct from those achieved by workers getting involved in the same experiment who’re unaware that they are being monitored. Sometimes the real difference is positive, and frequently the real difference is negative, but when workers know they’re being observed in an experiment, the final results are often skewed, and also this have to be considered.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have called a pyramid. At the end will be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow thought that no one is able for folks to achieve the purpose of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach by which individuals add their knowledge to some common storehouse (like a database) can be described as codification strategy, or push strategy. The other answer options all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be included in the 5 Whys technique for progressing to the main of the problem. The diagram concept originated by Kaoru Ishikawa, and it’s also popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be found in design for employee training programs.
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