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Decanting tenants a great practice guide


When a recent disaster occurred, a respected Housing Association deployed an on-the-ground catastrophe response (CATS) teams could offer the great number of displaced tenants within the impacted area. The Housing Association required an urgent situation housing solution for your team that may provide:

• 24/7/365 use of comfortable, long term accommodations

• Flexible leasing terms and duration of stay options

• Convenient locations within the impacted areas additionally,

to ensure costs were managed effectively, the organization required a remedy that included consolidated, centralised billing. Previously, downline were negotiating lease terms and signing agreements without company authorisation. This triggered higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee and the client.


The Housing Association required to secure a thorough emergency housing solution that could website and streamline the billing process hence the CATS team could concentrate on meeting their tenant’s needs. Jigsaw, using its broad inventory of hotels, apartments, homes and much more, was able to provide the Housing Association CATS teams with furnished apartments with an extended stay over Thirty days. This solution offered several benefits, including:

• Major cost savings

By consolidating all disaster-related employee costs, using furnished apartments rather than resort rooms, and identifying convenient options inside a specific location, your client surely could reduce staff overtime previously allocated to invoicing and processing, eliminate short-term stay hotel taxes and caused Jigsaw to barter exceptional leasing terms for longer (8 week) stays.

• Improved operating efficiencies through centralisation

Centralisation of the temporary housing process through Jigsaw allowed the client to boost operating efficiencies by providing a single source for all housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time needed for repairs or relocation. Providing a crisis housing solution to get a leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered an even more comfortable, home-like environment with larger living spaces, full-size kitchens and separate rooms. This solution allowed the client’s employees to concentrate less around the stress and inconveniences associated with being away from home for lengthy durations and more on fulfilling the displaced tenant’s needs.

• Enhanced access to data

Centralised event data allowed for simplified and consolidated catastrophe reporting. Furthermore, this functionality provided enhanced reporting features important for successfully managing expenses, sharing information and improving service. Results Through providing a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process and more suitable housing accommodations, Jigsaw could conserve the client save lots of time, money and resources. Therefore, the Housing Association possessed a savings of greater than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP per apartment. To explore this case study or how Jigsaw perform along with you to give a temporary housing solution on your catastrophe response teams, please call 0845 0000 792 or complete the form below.

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