Free CMQ/OE Practice Test

1. One impediment to contributing to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and never on account of any fundamental aspects of the experiment. This is what’s called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational components of which of those management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The information management approach in which individuals add their knowledge to some common storehouse (such as a database) works as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which aren’t a proprietary part of the methodology. Which of those outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is called the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name originates from studies of workers with a factory called Hawthorne Works in the early part of the 20th century. The analysis found that when workers know they’re being monitored in an cmq/oe certification, the final results of the experiment usually are unique of those achieved by workers involved in the same experiment that are unaware that they are being monitored. Sometimes the gap is positive, and quite often the gap is negative, however, if workers know they’re being observed in an experiment, the final results tend to be skewed, which should be considered.

2. B: Human relations management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have described as a pyramid. In the bottom include the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow belief that it’s impossible for individuals to own purpose of meeting their higher-level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach in which individuals add their knowledge to some common storehouse (such as a database) works as a codification strategy, or push strategy. One other answer choices are all instruments or strategies frequently used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be used as part of 5 Whys technique for getting to the foundation of the problem. The diagram concept was made by Kaoru Ishikawa, which is frequently used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is called the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually employed in design for employee training programs.
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