Free CMQ/OE Practice Test
1. One impediment to bringing about effective change is that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, instead of on account of any fundamental facets of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational components of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The ability management approach in which individuals add their knowledge with a common storehouse (such as a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools that aren’t an exclusive area of the methodology. Which of the outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works in the early area of the twentieth century. Case study found that when workers know they’re being monitored during an experiment, the final results from the experiment are usually unique of those achieved by workers getting involved in the same experiment who will be unaware they are being monitored. Sometimes the difference is positive, and frequently the difference is negative, however, if workers know they’re being observed during an experiment, the outcomes are often skewed, and this have to be considered.
2. B: Hr management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which lots of people have described as a pyramid. Towards the bottom would be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow thought that just isn’t possible for those to get the goal of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach in which individuals add their knowledge with a common storehouse (such as a database) works as a codification strategy, or push strategy. The opposite answer choices are all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, could be included in 5 Whys way of dealing with the root of an problem. The diagram concept was developed by Kaoru Ishikawa, in fact it is widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is known as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be employed in the design of employee training programs.
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