Free CMQ/OE Practice Test

1. One impediment to bringing about effective change is the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, instead of on account of any fundamental facets of the experiment. This is whats called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational components of which of these management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The information management approach where individuals add their knowledge to some common storehouse (say for example a database) is actually a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools that aren’t an exclusive section of the methodology. Which of these outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers at the factory called Hawthorne Works in the early section of the last century. The research learned that when workers know they’re being monitored within the experiment, the outcomes with the experiment tend to be diverse from those achieved by workers enjoying a similar experiment that are unaware actually being monitored. Sometimes the main difference is positive, and often the main difference is negative, however when workers know they’re being observed within the experiment, the outcomes are often skewed, and also this must be looked at.

2. B: Human relations management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which lots of people have identified as a pyramid. In the bottom would be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow thought that fat loss for people to achieve the goal of meeting their advanced needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach where individuals add their knowledge to some common storehouse (say for example a database) is actually a codification strategy, or push strategy. The other answer choices all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, will be used as part of the Five Whys method of addressing the basis of an problem. The diagram concept was made by Kaoru Ishikawa, which is popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is known as the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the appearance of employee training programs.
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