Free CMQ/OE Practice Test

1. One impediment to contributing to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, rather than because of any fundamental facets of the experiment. This is known as the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational components of which of those management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The data management approach where individuals add their knowledge to a common storehouse (like a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), just about all uses many tools which are not an exclusive part of the methodology. Which of those outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name originates from studies of workers at the factory called Hawthorne Works in the early part of the 20th century. The study found that when workers know they’re being monitored throughout an experiment, the outcome in the experiment are usually distinct from those achieved by workers involved in an identical experiment who’re unaware they are being monitored. Sometimes the main difference is positive, and often the main difference is negative, but when workers know they’re being observed throughout an experiment, the results tend to be skewed, which must be considered.

2. B: Hr management. Abraham Maslow’s theories are foundational towards the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which lots of people have described as a pyramid. In the bottom include the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow belief that no one is able for people to offer the goal of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The data management approach where individuals add their knowledge to a common storehouse (like a database) can be described as codification strategy, or push strategy. The opposite answer option is all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, can be used as part of the 5 Whys way of getting to the main of a problem. The diagram concept was developed by Kaoru Ishikawa, which is commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is known as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently used in the appearance of employee training programs.
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