Free CMQ/OE Practice Test

1. One impediment to contributing to effective change is that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and not as a result of any fundamental aspects of the experiment. This is called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational aspects of which of the management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The knowledge management approach through which individuals add their knowledge to a common storehouse (say for example a database) is actually a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which aren’t a proprietary the main methodology. Which of the outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works in the early the main last century. The research found out that when workers know they’re being monitored in an experiment, the results from the experiment usually are diverse from those achieved by workers taking part in an identical experiment who are unaware they are being monitored. Sometimes the gap is positive, and sometimes the gap is negative, however, if workers know they’re being observed in an experiment, the final results in many cases are skewed, which should be considered.

2. B: Human relations management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many people have identified as a pyramid. At the bottom are the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow belief that fat loss for people to achieve the purpose of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The knowledge management approach through which individuals add their knowledge to a common storehouse (say for example a database) is actually a codification strategy, or push strategy. Another answer option is all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, can be used as part of 5 Whys method of dealing with the root of an problem. The diagram concept was made by Kaoru Ishikawa, which is popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is known as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently employed in the appearance of employee training programs.
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