Free CMQ/OE Practice Test

1. One impediment to leading to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, rather than due to any fundamental aspects of the experiment. This is whats called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational portions of which of the management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The information management approach in which individuals add their knowledge into a common storehouse (like a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which are not a proprietary area of the methodology. Which of the outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works in early area of the 20th century. The study discovered that when workers know they’re being monitored within the experiment, the outcomes with the experiment tend to be unique of those achieved by workers taking part in the same experiment who are unaware that they are being monitored. Sometimes the gap is positive, and often the gap is negative, but when workers know they’re being observed within the experiment, the outcomes tend to be skewed, and this must be taken into consideration.

2. B: Hr management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many individuals have called a pyramid. At the end are the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow considered that fat loss for individuals to get the purpose of meeting their advanced needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach in which individuals add their knowledge into a common storehouse (like a database) can be described as codification strategy, or push strategy. The opposite answer choices are all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, would be used as part of the Five Whys method of progressing to the main of the problem. The diagram concept was made by Kaoru Ishikawa, in fact it is commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is known as the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently utilized in the design of employee training programs.
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